- 1. INFORMATION TECHNOLOGY HARDWARE & SOFTWARE PRICING ARE HIGHLY DYNAMIC IN NATURE. SOMETIMES THE PRICE OF PRODUCT IS NOT OR LATELY UPDATED IN WEBSITE. IN SUCH CASES, IF A CUSTOMER ORDERS A PRODUCT, HE/SHE HAS TO PAY THE ADDITIONAL PAYMENT TO SHIP THEIR PRODUCT. IF THE CUSTOMER OPTS NOT TO PURCHASE AFTER THE PRICE CHANGE, ENTIRE AMOUNT WILL BE REFUNDED.
- 2. CUSTOMERS WILLING TO BUY DIRECTLY BY VISITING OUR OFFLINE STORE, WILL HAVE TO PAY THE SAME PRICE AS MENTIONED IN THE WEBSITE EXCLUDING THE DELIVERY CHARGES. INSTALLATION / REPAIRING CHARGES IS EXTRA OR FREE OF COST DEPENDING UPON THE POLICY OF THE PARENT COMPANY GOVERNING THE PRODUCT.
- 3. IN CASE CUSTOMER RECEIVES DAMAGED OR DEFECTIVE MATERIAL, OUR SUPPORT TEAM WOULD ASSIST IN GETTING THE PRODUCT REPAIRED/ REPLACED.
- 4. IN CASE CUSTOMER FAILS TO RECEIVE A PRODUCT ORDER WITHIN 30 DAYS, ENTIRE REFUND WOULD BE PROCESSED AS PER THE DISCRETION OF THE CUSTOMER.
- 5. IN CASE OF DIGITAL KEY (ACTIVATION KEY VIA EMAIL), ONCE IT IS DELIVERED , IT CANNOT BE REFUNDED OR RETURN . DIGITAL KEY DELIVERY IS GENERELLY PROCESSED WITHIN 24 HRS OR A MAX PERIOD OF 7 DAYS.
- 6.WE WILL NOT BE HELD RESPONSIBLE FOR ANY DELAY OR FAILURE TO COMPLY WITH OUR OBLIGATIONS UNDER THESE CONDITIONS IF THE DELAY OR FAILURE ARISES FROM ANY CAUSE WHICH IS BEYOND OUR RESONABLE CONTROL. THIS CONDITION DOES NOT AFFECT BUYER’S STATUORY RIGHTS.
- 7. USE OF OUR WEBSITE IS AVAILABLE ONLY TO PERSONS WHO CAN FORM A LEGALLY BINDING CONTRACT UNDER THE INDIAN CONTRACT ACT, 1872. IF YOU ARE A MINOR I.E UNDER THE AGE OF 18 YEARS, YOU MAY PURCHASE ONLY WITH THE INVOLVEMENT OF A PARENT OR GUARDIAN.
- 1. WE WORK TO PROTECT THE SECURITY OF YOUR PERSONAL INFORMATION DURING TRANSMISSION BY USING ENCRYPTION PROTOCOL & SOFTWARE. WE FOLLOW THE PAYMENT CARD INDUSTRY DATA SECURITY STANDARD (PCI DSS) WHEN HANDLY PAYMENT CARD DATA.
- 2. WE DO NOT SHARE, SELL, TRADE OR RENT YOUR PERSONAL INFORMATION TO THIRD PARTIES. INFORMATION SHARED BY OUR CUSTOMER ARE KEPT WITH HIGH CONFIDENTIALITY.
- 3.OUR WEBSITE CONTAINS LINKS TO OTHER SITES. SUCH OTHER SITES MAY USE INFORMATION ABOUT YOUR VISIT TO THIS WEBSITE. OUR PRIVACY POLICY DOES NOT APPLY TO PRACTICES OF SUCH SITES THAT WE DO NOT OWN OR CONTROL OR TO PEOPLE WE DO NOT EMPLOY. THEREFORE, WE ARE NOT RESPONSIBLE FOR THE PRIVACY PRACTICES OR THE ACCURACY OR THE INTEGRITY OF THE CONTENT INCLUDED ON SUCH OTHER SITES. WE ENCOURAGE YOU TO READ THE INDIVIDUAL PRIVACY STATEMENTS OF SUCH WEBSITES.
- 4. PLEASE EMAIL NEXGENSAMBALPUR@GMAIL.COM IF YOU NO LONGER WISH TO RECEIVE ANY INFORMATION FROM US.
- 5. OUR PRIVACY POLICY WAS LAST UPDATED ON MARCH 2022. WE MAY CHANGE OUR PRIVACY POLICY FROM TIME TO TIME. IF WE DO, WE WILL UPDATE THIS PRIVACY POLICY ON OUR WEBSITE.
- 6. IF YOU HAVE ANY QUESTIONS ABOUT OUR PRIVACY POLICY, PLEASE E-MAIL YOUR QUESTIONS TO US AT NEXGENSAMBALPUR@GMAIL.COM
- 1. ANY PRODUCT PURCHASED FROM THE WEBSITE CAN BE RETURNED TO THE COMPANY ONLY IF THE PRODUCT IS IN ORIGINAL SEAL PACK AND IS DIFFRENT FROM THE PRODUCT THAT WAS ORDERED.
- 2. USER SHALL BE ENTITLED TO CANCEL AN ORDER OF ANY PRODUCT BOOKED ON THE WEBSITE BY PLACING A CANCEL ORDER REQUEST BY EMAIL
- 3. IF CUSTOMER REQUEST TO CANCEL THE ORDER OR THERE’S A MISTAKE FROM CUSTOMER'S BEHALF WHILE ORDERING AND CUSTOMER ASKS FOR REFUND THEN AS PER OUR POLICY 10% PLUS PROCESSING FEE AND SHIPPING CHARGES WILL BE DEDUCTED FROM TOTAL AMOUNT AND WHEN THE CUSTOMER’S ORDER IS DESPATCHED FROM OUR SIDE AND THEN IF THEY ASK FOR CANCELLATION, THEN AS PER REFUND POLICY 10% PLUS PROCESSING FEE PLUS SHIPPING CHARGES WILL BE DEDUCTED FROM FULL AMOUNT.
- 4. IF NEXGEN TECHNOLOGIES IS NOT ABLE TO DESPATCH THE PRODUCT WITHIN 14 WORKING DAYS AND IN NEAR FUTURE CUSTOMER ASKS FOR REFUND, NEXGEN TECHNOLOGIES WOULD PROVIDE FULL REFUND.
- 5. THE USER SHALL ENSURE THAT HE/SHE DOSE NOT ACCEPT THE DELIVERY OF ANY PRODUCT WHOSE ORIGINAL PACKAGING IS DAMAGED OR TAMPERED IN ANY MANNER.
- 6.WE WILL ACCEPT THE RETURN OF THE PRODUCTS, PROVIDED SUCH RETURN IS FOR PRODUCTS THAT ARE WRONGLY DELIVERED, WRONG PRODUCT, INCOMPLETE PACKAGE ETC . CUSTOMER NEEDS TO ARRANGE FOR REVERSE SHIPMENT.
- 7.THE CHARGES OF RETURN SHIPMENT NEED TO BE BORNE BY BUYER.
- 8. PARCELS OPENED BY CUSTOMERS ARE NOT ELIGIBLE FOR REFUND / RETURN.
- 9. IF YOU ORDER DIGITAL KEY (ACTIVATION KEY VIA EMAIL) FROM OUR ONLINE PORTAL AND SUBSEQUENTLY ANY PROBLEM COMES DURING THE ACTIVATION, THEN WARRANTY AND SUPPORT IS PROVIDED BY PARENT COMPANY.
WE WILL PROCESS THE REFUND AFTER RECEIPT OF THE PRODUCT.
REFUND WILL BE PROCESSED BASED ON THE MODE OF PAYMENT OF THE ORDER PROCESSED. THROUGH CREDIT CARD 45 DAYS AND DEBIT CARD IN 15 DAYS.
REFUND DRAFT WILL BE ISSUED ON THE BILLING NAME AS ADVISED BY THE CUSTOMER.
IF YOUR REFUND DOESN'T APPEAR IN YOUR ACCOUNT, AND THE PROCESSING TIME FOR YOUR PAYMENT METHOD HAS PASSED, CONTACT CUSTOMER CARE FOR FURTHER ASSISTANCE.
